Policies
These policies help us reserve time, price clearly, and perform safe mobile service.
Book serviceWarranty coverage
Warranty claims must be reported within the applicable warranty period. We inspect the issue and determine whether it qualifies under workmanship or installation coverage.
Tire repairs include a 7-day workmanship warranty from the date of service.
Covers
Does not cover
Mount and balance work includes a 7-day workmanship guarantee.
Covers
Does not cover
New tires sold and installed by us include a 30-day limited warranty.
Covers
Does not cover
Last updated September 13, 2026
On Scene Auto serves locations within 15 miles of downtown Lubbock. The first 10 miles are included; travel from 10 to 15 miles is charged at $2 per mile. We do not accept bookings beyond the service boundary.
Website totals are estimates based on the details provided. Tires, parts, unusual wheel conditions, seized hardware, safety concerns, and other on-site findings can change the total. We confirm the final price before work begins.
A submitted request is not a confirmed appointment. Service is confirmed only after On Scene Auto contacts you. Arrival times can shift because of traffic, weather, earlier emergency calls, or unsafe roadside conditions.
Service scheduled between 8:00 p.m. and 6:00 a.m. includes a $40 after-hours charge. We show this charge in the booking estimate before you submit.
The vehicle must be in a location where work can be performed safely. We may move, delay, or decline service when traffic, weather, surface conditions, vehicle condition, or another hazard makes the job unsafe. A tire repair is performed only when inspection shows the tire can be repaired safely.
Payment is due before work begins unless On Scene Auto agrees otherwise. Contact us promptly with a workmanship concern so we can inspect it. Damage from road hazards, worn or pre-existing parts, misuse, or work performed by others is not a workmanship issue.
Cancel or reschedule as early as you can so the slot can go to another customer. If we have already traveled to the location and the vehicle is unavailable, inaccessible, or the work is declined on arrival, a trip charge covering the travel may apply.
Details you send through this website go straight to the On Scene Auto inbox. There is no customer database, no accounts, no tracking, and no advertising on this site, and we never sell or trade your information. Texas residents can ask what we have, request a correction or deletion, and appeal a decision — see the privacy policy for how.
Nothing in these policies limits rights you have under the Texas Deceptive Trade Practices Act or other consumer protection laws. If you believe something was handled unfairly, contact us first so we can make it right.
Questions about a policy? Reach us here:
